1. Evaluating CA’s operations strategy for city Z (2019–2024), focusing on the impact of network planning, lean production implementation, AI system introduction, and operational comparisons between city Z and city A branches.

2. Analyzing the effectiveness of lean production methods (Kaizen, quality circles, ethical recycling, and JIT inventory) in addressing operational challenges at the city Z branch.

3. Assessing the consequences of replacing human customer service operatives with a chatbot, highlighting cost-saving measures versus customer satisfaction decline.

4. Comparing city Z and city A branch performances, focusing on revenue, profitability, direct costs, employment, and inventory turnover.

5. Advising on critical elements for Nala’s corporate plan, including market research, operational improvements, financial projections, customer engagement strategies, and ethical practices.

6. Identifying lessons from operational failures, such as underperformance in revenue and profitability, and proposing actionable solutions for sustainable branch management.