The exam evaluates business knowledge in operations, human resource management, and market influences. Topics include recruitment methods, employee motivation, internal and external recruitment, cost efficiency, stock control, and customer service. It explores production processes like lean production, total quality management, and job production. Case studies focus on business strategies for growth, ethical sourcing, market competition, and franchising. Key calculations involve profit margins, efficiency, and production costs. Emphasis is placed on data interpretation, critical thinking, and applying concepts to real-world business scenarios. Keywords: GCSE Business, HRM, operations, recruitment, efficiency, customer service, market growth, ethical sourcing, production methods, franchising.