The exam evaluates business knowledge in operations and human resource management, focusing on topics such as production methods, organizational structures, employee motivation, customer service, and quality control. Key areas include the benefits and drawbacks of just-in-time stock control, total quality management, delegation, internal recruitment, and changes in organizational hierarchy. Case studies explore decisions on e-commerce adoption, introducing new products, managing expansion, and addressing economic impacts on sales. Tasks emphasize analyzing business scenarios, evaluating operational strategies, and applying HRM concepts. Keywords: GCSE Business, operations, HRM, quality control, organizational structure, e-commerce, employee motivation, just-in-time, business expansion.