1. Employee Performance Strategy (2020-2024) | HR management changes, delayering, decentralization, financial incentives for attendance, impact on turnover, absenteeism, and lateness reduction. 2. Organizational Restructuring & Training | Functional redundancy, increased IT use, off-the-job training for intrapreneurship, impact on sales growth and employee efficiency. 3. Financial Performance & Cost Efficiency | Reduction in cost of sales, industry-leading gross profit margin, doubling sales with fewer employees, and shareholder return improvements. 4. Strategic Expansion into Pet Insurance | Market growth potential, competitive landscape analysis, economies of scale, and investment considerations for market entry. 5. Accounting Data for Business Strategy | Use of profit margins, cost structures, break-even analysis, investment appraisal techniques, and revenue forecasts for new market entry. 6. Evaluation of HR Approach | Shift from soft to hard HR practices, trade-offs between employee satisfaction and financial performance, and long-term sustainability of current strategy.