1. Tourism Development in Saudi Arabia – Government objectives, involved organizations, negative economic impacts of foreign investment, managing conflicts with the host population, and the importance of tourism industry resilience. 2. Tourist Information Office in Venezuela – Services offered, main reasons for travel, managing seasonality, benefits of responsible tourism, and the impact of the internet on tourist information centers. 3. Customer Service in Travel and Tourism – Needs of different customers, impact of bad customer service, good practices in handling complaints, benefits of key customer service skills, and the importance of setting customer service standards. 4. Train Information Office in Thailand – Services provided, ways to book train travel, sustainability of train transport, appeal of luxury train services, and the importance of sustainable transport in tourism.