1. Tourism Development – Understanding government objectives, tourism organizations involved, and economic impacts of foreign investment in tourism. 2. Managing Tourism Conflict – Discussing ways to manage conflicts between local populations and tourism developments, and evaluating the importance of tourism industry resilience. 3. Tourist Services and Marketing – Identifying services provided by tourist information offices, reasons for travel, managing seasonality, and promoting responsible tourism. 4. Customer Service – Exploring customer service skills and their importance in the tourism industry, including how service standards benefit organizations. 5. Sustainable Tourism – Analyzing the role of sustainability in transport options, especially in relation to the hospitality and tourism sectors. 6. Market Research and Distribution – Evaluating the importance of market research, and exploring different ways to distribute travel services like direct bookings and wholesalers.