1. Paper code 4CM1/01, total 80 marks; 3 sections (A: definitions & calculations, B: case-based application, C: extended scenario analysis); calculator allowed.
2. Key concepts: insurance (indemnity, liability, actuaries), trade (visible/invisible, balance of trade), ecommerce, self-service, payment systems, after-sales service, EPOS, franchise, branding.
3. Case studies: Pick n Pay (South Africa) payment methods, Ajkerdeal (Bangladesh) online shoe shop—after-sales, seasonal sales, supplier strategy, customer complaints, refund vs. credit note; The Diskery (UK) vinyl store—insurance, import exchange rate.
4. Applied business operations: barcodes, loyalty programmes, retail automation, mail order disadvantages, insurance principles (indemnity, contribution, insurable interest).
5. Calculation tasks: import/export data differences, currency conversion (YEN to GBP), loyalty statistics, premium calculation, insurance claim sharing.
6. Evaluation focus: customer protection benefits, ecommerce impact, supply chain decision-making, ownership implications, strategic choice justification, risk mitigation in international sourcing.