1. Three-section structure; total marks: 80; combination of multiple-choice, short-answer, calculation, justification, and analysis questions based on commerce theory and real-world applications.
2. Key themes: insurance types (fidelity guarantee, public liability, utmost good faith), retail operations (click and collect, summer sales, own label products), bank services, payment methods.
3. Business scenarios: UO Superstore click-and-collect service; HTI toy retailing expansion (department stores vs. supermarkets); Stellenbosch Kitchen local sourcing and delivery.
4. Exchange rate and profit margin calculations, bad debts impact, consumer rights, shop complaints resolution, customer compensation.
5. Analysis of currency depreciation effects on export businesses, impact of expanding inventory via restaurant extension or new premises.
6. Sector identification (primary, secondary, tertiary), insurance premiums, international pricing conversion (ZAR to GBP, HKD to GBP), ecommerce platforms, competitive insurance pricing.