1. Paper structure: Edexcel IGCSE Commerce Paper 2 (4CM1/02), 3 sections (A–C), total 80 marks, focus on facilitating commercial operations including payment systems, credit, logistics, advertising, financial metrics, and international trade.
2. Section A: definitions (postal order, store card, equities), ROCE calculation, informal credit benefits, use of leaflets for promotion, packaging adaptations for vegetarian markets, own fleet logistics, Frais Caprices business expansion.
3. Section B: Fujitsu ICT business case study, Women in Tech sponsorship, videoconferencing for training and global collaboration, communication channels, retail customer delivery via air freight vs. shipping, environmental and logistical reliability.
4. Receipt analysis: VAT calculations, financial document interpretation, benefits of ATMs, internet banking, stock exchange functionality, informative advertising, bonded warehouses.
5. Section C: FTLO Travel digital operations, customer segmentation via questionnaires, credit card enforcement for payment, email marketing, online booking efficiency, data-driven personalization in tourism.
6. Core concepts: e-commerce logistics, financial security in transactions, videoconferencing as business communication, credit risk, warehouse strategy, ROCE efficiency, cross-border banking, online brand engagement.