1. Graphics and Logo Design—bitmap image properties, balloon color styling, shadow effects, serif/sans-serif font usage, logo formatting for business branding

2. Database Management—relational tables (PARTY, CUSTOMER), form creation with field formatting, validation rules, query design (criteria filters, sorting), foreign key identification, report generation with logo embedding

3. Web Design—HTML structure (headings, navigation, tables, images), inline CSS styling (color codes, alignment), semantic tags, responsive layout, email linking

4. Spreadsheet Skills—formulas (cost calculation, discounts, totals), functions (automated date/time, COUNTIF, MAX), cell formatting (currency, wrap text), chart labeling

5. Word Processing and Mail Merge—editing formal letters, inserting merge fields, data source linkage, layout structuring (bullets, headers, footers), PDF conversion

6. ICT Theory and Terminology—absolute referencing, LEN function, data vs information, use of lookup lists and data validation in databases, automated documentation practices