Download the PDF file for full details. 1. Data Collection and Processing | Differences between data and information. Benefits and drawbacks of direct data collection using sensors. 2. Input and Output Devices | Functions of various input and output devices. Selection of appropriate hardware for different tasks. 3. Cybersecurity and Encryption | Evaluation of HTTPS protocol and encryption in banking security. 4. Software Types and Applications | Differences between system software and application software. Comparison of custom-written and off-the-shelf software. 5. Home Automation and Control Systems | Advantages and disadvantages of using control technology in homes. 6. Workplace Health and IT | Common health issues for IT workers and preventive measures. 7. Networking and Remote Access | Characteristics of VPNs for remote office connections. Increase in video conferencing usage. 8. Spreadsheets and Data Modeling | Explanation of absolute vs. relative cell references. Spreadsheet features for modeling. 9. Database Normalization and Keys | Advantages of normalization in databases. Role and effectiveness of compound keys. 10. Expert Systems in IT Support | Technician interactions with expert systems. Responsibilities of a knowledge engineer. 11. Video Editing Techniques | Functions of trimming and adding captions in video editing software.